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    Refund Policy for www.digitalglad.com Online Courses

    Effective Date: 01/10/2023

    At DigitalGlad academy (www.digitalglad.com) , we are committed to providing high-quality online courses and ensuring your satisfaction with your learning experience. We understand that sometimes circumstances change, and you may require a refund. This Refund Policy outlines our refund process and conditions.

    1. Refund Eligibility

    We offer refunds for online courses purchased on our platform subject to the following conditions:

    • Refund Request Timing: A refund request must be made within 24 hours of the original purchase. After this 24-hour window, no refunds will be issued.
    • Eligibility for Trial Users: If you are unsure about making a purchase, we strongly encourage you to take advantage of our 7-day trial period. During this trial period, you will have access to almost all courses on our platform. Refund requests are not applicable to users who have accessed the trial period. We believe this trial will allow you to make an informed decision regarding your course purchase.
    • Refund Limitation: Our refund policy applies to your first-time purchase of any course on our website. Subsequent purchases are not eligible for a refund, even if they are made within the 24-hour timeframe.

    2. How to Request a Refund

    To initiate a refund request, please follow these steps:

    1. Contact Us: Send an email to our Customer Support team at [insert support email] with the subject line “Refund Request” and provide the following information:
      • Your full name
      • Email address associated with your account
      • Course title and order number
      • Reason for the refund request
    2. Verification: Our team will review your request and may reach out to you for additional information or clarification.
    3. Refund Processing: If your refund request is approved, your refund will be processed to the original payment method used for the purchase after deducting 2% Payment gateway Charge and 5% processing fee.

    3. Course Material Access

    Upon approval of your refund request, your access to the purchased course content will be revoked.

    4. Reasons for Refusal

    We reserve the right to refuse a refund request if:

    • The request is made after 24 hours of purchase.
    • You have accessed the 7-day trial period.
    • You have previously received a refund for any course on our platform.
    • The refund request does not comply with our refund policy.

    5. Trainer Respect

    We deeply respect the hard work and dedication put forth by our trainers in creating and delivering high-quality courses. The refund policy is in place to balance your needs as a student and the dedication of our trainers.

    6. Contact Us

    If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at support@digitalglad.com.

    digitalglad.com is committed to delivering a valuable learning experience, and we appreciate your understanding and cooperation regarding our refund policy.

    This Refund Policy is subject to change without notice. Please check back periodically for updates.